Investigating - When audio problems happen during an individual-appointment call, Attend Anywhere works to fix the problem. If the call service can't fix the problem after 2 minutes, the call ends.
May 31, 2024 - 16:40 BST
Investigating - The Team have identified an issue that causes some users to be disconnected from a group consultations call. This is affecting a small amount of users.
Aug 15, 2022 - 13:03 BST
Investigating - If a participant in a call shares their screen using Chrome 93, a user on an iOS or iPadOS 15 device is unable to see it. This problem can be fixed if the user on the Apple device refreshes the call screen. For further information refer to issue 6278 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 2021 - 15:15 BST
Investigating - While testing the Monterey beta we have identified an issue which may impact users who upgrade to MacOS12 (expected to be released in October).

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using an iOS device (for example an iPhone or iPad). There is currently no workaround for this particular issue other than using the Chrome browser instead and a fix is currently under investigation. We apologise for any inconvenience caused. For further information refer to issue 6251 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using Chrome. This problem can be fixed if both participants refresh their screen. For further information refer to issue 5555 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

Sep 15, 2021 - 15:14 BST
Update - We are continuing to investigate this issue.

Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 26, 2021 - 08:36 BST
Investigating - Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 09, 2021 - 08:29 BST

About This Site

NHS England Attend Anywhere users can check here for the current status of the service and learn of any planned maintenance.

Subscribers will immediately be notified of any major incidents or outages, and sent regular updates as they occur - they will also receive notifications about planned maintenance or platform updates.

Patient / Guest Entry ? Operational
90 days ago
100.0 % uptime
Today
Call Connections ? Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Management Console Sign-in ? Operational
90 days ago
100.0 % uptime
Today
Waiting Areas Summary ? Operational
90 days ago
100.0 % uptime
Today
Waiting Area Functionality ? Operational
90 days ago
100.0 % uptime
Today
Meeting Rooms ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Real-time Call Updates ? Operational
90 days ago
100.0 % uptime
Today
Organisational Units ? Operational
90 days ago
100.0 % uptime
Today
User Administration ? Operational
90 days ago
100.0 % uptime
Today
Resource Centre ? Operational
90 days ago
100.0 % uptime
Today
E-mail Notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Completed - The scheduled maintenance has been completed.
Sep 23, 03:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:15 BST
Scheduled - Attend Anywhere's next maintenance release 2024.R4 is planned on 23 Sep 2024 Between 00:15 and 03:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.

Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2024/r4.htm
https://kb.inductionhealthcare.com/kb/attend/2024/r4.1.htm, for:

1. Detail Feature Summary

2. Known Issues

3. Release Notes - 2024.R4

Sep 2, 07:19 BST