Investigating - When audio problems happen during an individual-appointment call, Attend Anywhere works to fix the problem. If the call service can't fix the problem after 2 minutes, the call ends.
May 31, 2024 - 16:40 BST
May 31, 2024 - 16:40 BST
Investigating - The Team have identified an issue that causes some users to be disconnected from a group consultations call. This is affecting a small amount of users.
Aug 15, 2022 - 13:03 BST
Aug 15, 2022 - 13:03 BST
Investigating - If a participant in a call shares their screen using Chrome 93, a user on an iOS or iPadOS 15 device is unable to see it. This problem can be fixed if the user on the Apple device refreshes the call screen. For further information refer to issue 6278 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 2021 - 15:15 BST
Sep 15, 2021 - 15:15 BST
Investigating - While testing the Monterey beta we have identified an issue which may impact users who upgrade to MacOS12 (expected to be released in October).
During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using an iOS device (for example an iPhone or iPad). There is currently no workaround for this particular issue other than using the Chrome browser instead and a fix is currently under investigation. We apologise for any inconvenience caused. For further information refer to issue 6251 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using Chrome. This problem can be fixed if both participants refresh their screen. For further information refer to issue 5555 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 2021 - 15:14 BST
During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using an iOS device (for example an iPhone or iPad). There is currently no workaround for this particular issue other than using the Chrome browser instead and a fix is currently under investigation. We apologise for any inconvenience caused. For further information refer to issue 6251 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using Chrome. This problem can be fixed if both participants refresh their screen. For further information refer to issue 5555 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 2021 - 15:14 BST
Update - We are continuing to investigate this issue.
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Aug 26, 2021 - 08:36 BST
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Aug 26, 2021 - 08:36 BST
Investigating - Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Aug 09, 2021 - 08:29 BST
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Aug 09, 2021 - 08:29 BST
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NHS England Attend Anywhere users can check here for the current status of the service and learn of any planned maintenance.
Subscribers will immediately be notified of any major incidents or outages, and sent regular updates as they occur - they will also receive notifications about planned maintenance or platform updates.
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